Shipping policy
Shipping Policy
SOMA HOUSE currently ships to customers within the United States.
Shipping cost
We provide free tracked standard shipping on eligible United States orders. No minimum purchase is required.
Processing time
Orders are normally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery time
After processing, estimated transit time is 5–8 business days. The total estimated time from placing your order to delivery is approximately 6–11 business days.
Delivery estimates are not guarantees. Delays may occur because of carrier operations, customs processing, severe weather, public holidays, high order volumes, or other circumstances outside our reasonable control.
Tracking
When tracking becomes available, a shipping-confirmation email containing the tracking information will be sent to the email address used for the order. Tracking information may require up to 3 business days to update after dispatch.
Fulfilment partners
We work with third-party fulfilment partners and warehouses. Products may therefore be shipped from different locations. If an order contains multiple items, the items may arrive in separate packages at different times. You will not be charged additional shipping fees for separate packages.
Incorrect addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact somahouse.sg@gmail.com immediately. We will try to update the address before fulfilment begins, but changes cannot be guaranteed after an order has been processed or dispatched.
We are not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer. Additional reshipping costs may apply.
Delayed orders
If your order has not arrived within the estimated delivery period, check the tracking information first. Please allow a few additional business days for unexpected carrier delays.
If tracking has not updated for 7 consecutive business days, contact somahouse.sg@gmail.com with your order number so we can investigate with our fulfilment partner.
Lost, damaged, or incorrect orders
If an order is confirmed lost, arrives damaged, or contains the wrong item, contact us at somahouse.sg@gmail.com.
For damaged or incorrect items, contact us within 7 days of delivery and include your order number and clear photographs or video showing the item, packaging, shipping label, and issue.
We will review the claim and provide an appropriate replacement or refund when approved.
Delivered but not received
If tracking shows that an order was delivered but you cannot locate it, check with household members, neighbours, the delivery carrier, and any secure delivery location around the property.
Contact us promptly if the package remains missing. We will help investigate, but we cannot guarantee reimbursement when the carrier confirms successful delivery to the address supplied with the order.
Customs and import charges
Where customs duties, import taxes, or other government charges apply, these charges are the customer’s responsibility unless otherwise stated at checkout.
Contact
For shipping questions, contact:
SOMA HOUSE
somahouse.sg@gmail.com