Refund policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To qualify, the item must be unused, unworn, in its original condition and packaging, and include proof of purchase.

To request a return, email somahouse.sg@gmail.com with your order number and reason for return. Do not return an item before receiving approval and return instructions from us. The approved return address will be provided by email. Items returned without prior approval will not be accepted.

Customers are responsible for return-shipping costs for change-of-mind returns. Original shipping charges are non-refundable. If an item is defective, damaged, incorrect, or confirmed lost in transit, we will provide an appropriate replacement or refund at no additional cost.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. Contact us within 7 days at somahouse.sg@gmail.com if your item is damaged, defective, or incorrect. Include your order number and clear photos or video showing the issue so we can assess it and make it right.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate requests made within 2 hours of purchase, but cancellation is not guaranteed once processing or fulfilment has begun.

Non-returnable items

For hygiene and safety reasons, opened or used personal-care products cannot be returned unless they are defective. We also cannot accept returns for personalised products, hazardous materials, gift cards, or final-sale items. Contact us if you are unsure whether your item qualifies.

Exchanges

We do not offer direct exchanges. The fastest option is to return the eligible item and place a new order after the return is approved.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact somahouse.sg@gmail.com.

This policy does not limit any rights available to you under applicable consumer-protection laws.